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CleanShot Support

We are here to help you with any questions or issues regarding CleanShot.

About This App

CleanShot is a powerful screen capture tool designed for macOS. It offers a variety of capture modes and annotation features to help you create professional screenshots effortlessly.

• Multiple Capture Modes - Capture fullscreen, selected region, specific window, or scrolling content with a single click.
• Built-in Annotation - Add arrows, text, shapes, highlights, and blur effects to your screenshots before saving.
• Quick Actions - Copy to clipboard, save to file, or open in editor immediately after capture.
• Menu Bar Integration - Access all features conveniently from the macOS menu bar without cluttering your dock.

Permissions & Privacy

Required Permissions:

• Screen Recording - Required to capture screen content. macOS requires explicit user consent for any app that records the screen.

Privacy Commitment: All screenshots are processed entirely on your device. No image data is ever uploaded to any server. Your captures stay local and private.

Frequently Asked Questions

• How do I take a screenshot? - Click the menu bar icon and choose capture mode (fullscreen, region, window, or scrolling).
• Where are my screenshots saved? - Screenshots are saved locally to your designated folder, which you can customize in settings.
• Can I change the screenshot format? - Yes, you can choose between PNG, JPEG, TIFF, and other formats in the preferences panel.
• Does CleanShot support keyboard shortcuts? - Yes, you can assign custom global hotkeys for each capture mode in settings.
• How do I uninstall CleanShot? - Quit the app, then delete it from your Applications folder. No additional cleanup is needed.
• The app won't launch? - Ensure your Mac meets the minimum requirements: macOS 12.0 or later. Also check that Screen Recording permission is granted in System Preferences.

Troubleshooting

• Screen Recording permission not granted - Go to System Preferences > Privacy & Security > Screen Recording, and enable CleanShot. Restart the app afterward.
• Screenshot not saving - Check that the output folder exists and is writable. Try resetting the save location in preferences.
• Menu bar icon missing - The app may have crashed. Restart CleanShot from your Applications folder. If the issue persists, reboot your Mac.
• Scrolling capture not working - Ensure the content you are capturing is in a scrollable view. Some web pages may require a short delay before scrolling starts.

Disclaimer

CleanShot is provided "as is" without warranty of any kind, either express or implied. The developer makes no guarantees regarding the accuracy, reliability, or completeness of the software. In no event shall the developer be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use this software. Use at your own risk.

Version

Current Version: 1.0.0